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General Terms and Conditions of Sales

Article 1: Fields of Application and Modification of the General Conditions of Sale. These general conditions of sale apply to all orders placed online on this website, Zappiti AV reserves the right to adapt or modify these general conditions of sale at any time. In the event of modification, the general conditions of sale in force on the day of the order will be applied to each order.

Article 2: Availability of products - Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. Upon receipt of your order, we check the availability of the product(s) ordered. In case of unavailability, we undertake within 30 days from the validation of the order either to deliver the ordered product to you, or to refund it to you. - If one of the products in your order is out of stock: we will ship the rest of your order.

Article 3: Acceptance of the offer - By placing your order, you acknowledge that you have full legal capacity to commit yourself under these general conditions of sale. You will receive by e-mail a confirmation of your order which will include the constituent elements. Our computer records, kept under reasonable security conditions, will provide proof of communications, orders and payments made. We archive purchase orders and invoices on a reliable and durable medium, which can be legally produced as proof.

Article 4: Price - Zappiti AV reserves the right to modify its prices at any time but undertakes to apply the prices in force which will have been indicated to you at the time of your order, subject to availability on that date.

Article 5: Terms of Payment and Security - Terms of Payment. You can pay by credit card. Payment is made on the bank's secure server. This implies that no banking information concerning you passes through the Zappiti AV site. Payment by credit card is therefore perfectly secure; your order will thus be registered and validated as soon as the payment is accepted by the bank. - Security: Your credit card details are encrypted using the SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. Payment is made directly to the bank. Zappiti AV has no access to these contact details, and does not keep them on its servers. This is why they are requested from you with each new transaction on our site. - Retention of title clause: The products remain the property of Zappiti AV until full receipt of the order by Zappiti AV. However, from the time of delivery, the risks of the delivered goods are transferred to the customer. - Default of Payment: Zappiti AV reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. administration course.

Article 6: Terms of delivery and delivery times - Zappiti AV delivers in Metropolitan France, in the overseas departments, in the European Union and in certain other countries of the world. If your country is not listed, please contact us.

General: The products are delivered to the delivery address that you indicated to us during the ordering process. Costs: The costs of participation in the preparation and shipping of the order depend on the place of delivery and the amount of the order, for all orders placed on the Zappiti AV site but for certain products, these costs may be offered. In this case, a notification clearly states the conditions of the offer on the product sheet. 6.2 Method of delivery: Zappiti AV delivers all your orders by post in Colissimo Expert tracking, delivery against signature.
Delivery time: Your order will be delivered within the time frame indicated below:
1. delivery in mainland France: 2 days (indicative time)
2. delivery in the overseas departments: 5 to 7 days (indicative time)
3. delivery in Europe (countries mentioned above): 4 to 8 days (indicative time)
4. delivery to the rest of the world: may take more than 8 days (indicative time)
5. Remarks: 1. The delivery will depend on the bank verification necessary for the smooth running of the process. In the event of a delay, we will do our best to contact you by telephone, fax, letter or e-mail. 2. All lead times announced are calculated in working days. Damaged packages: If at the time of delivery, the original packaging is damaged, torn, open, you must then check the condition of the items. If they have been damaged, we invite you to refuse the package and note a reservation on the delivery note (package refused because opened or damaged). 3. Due to COVID-19, delivery times may be longer than generally practiced. The deadlines provided in these general conditions are only given as an indication. In the event of a longer delivery time than expected, Zappiti AV cannot be held responsible.

Article 7: Responsibilities - Zappiti AV cannot be held liable for non-performance of the contract concluded on the occasion of force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, flooding, fire. With regard to products purchased to meet professional needs, Zappiti AV will not incur any liability for any consequential damages as a result of these presents, operating loss, loss of profit, damages or costs, which may arise. - The choice and purchase of a product or service are the sole responsibility of the customer. Zappiti AV cannot be held responsible or required to reimburse a purchase in the event of malfunction, unavailability or the end of ancillary services made available to you by the manufacturer of a product, such as access to databases online data, the use of external servers or the hardware or software update of products. The total or partial impossibility of using the products, in particular due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the liability of Zappiti AV, except in the case of a proven hidden defect, non-conformity, defect or exercise of the right of withdrawal envisaged under article 8. In the event of a hidden defect, you have the choice between canceling the order or keeping the product against a price reduction. - In the event of non-delivery of an order or part of an order, you have a maximum of two months (from the date of departure from our warehouses) to notify you. Beyond this deadline, we will not accept any claim.


Article 8: Right of withdrawal - In accordance with article L.121-20 and following of the Consumer Code, the consumer has a period of 14 days from the date of delivery of his order, including in the case of a purchase on credit to inform Zappiti AV of its intention to withdraw to return any item that does not suit it and request an exchange or refund without penalty, with the exception of return costs. The product must be returned in good condition, accompanied by all the accessories in its original packaging, and unused (scratched or broken product) and this within 14 days of sending its decision to withdraw. This right to return only applies to products purchased from mainland France and only by mail order. The return costs in the event of withdrawal remain the responsibility of the customer. In case of withdrawal in store, the right of withdrawal cannot apply because the sale will not be made online but directly in store, the payment being validated only at the hand delivery of the product to the customer. Internet booking is not considered mail order. During the withdrawal and before purchase, the customer can request a material test in store of the product reference reserved on display. In case of non-satisfaction with the product, the customer can decide at any time to cancel his reservation, but only before the withdrawal of the product. The date of the withdrawal is signified by the dated signature of the customer at the time of his withdrawal on the duplicate of the purchase invoice. No withdrawal can be made without the customer's signature. The right of withdrawal is only applicable for individuals and is not valid for companies. Zappiti AV reserves the right to verify the identity of the customer on proof of identity (passport, identity card, driving license). In the case of product removal from a third party, proof of the customer's identity may be requested. In the event of non-presentation of supporting documents, Zappiti AV reserves the right to cancel the sale. In the event of cancellation of sale, the reimbursement of all sums paid will be made within 14 days of receipt of the request for withdrawal of the article concerned. However, the reimbursement period may be extended until the date of recovery of the goods or until the consumer has provided proof of the shipment of the goods. In accordance with the "Consumer Code: articles L121-21 to L121-21-8: Right of withdrawal applicable to contracts concluded at a distance", in the event of a dispute with Zappiti AV, it is up to the consumer to prove that he has complied with the withdrawal period. 8.1 - Lack of conformity: In accordance with articles L.211-1 to L212-1 of the Consumer Code, the consumer has three options in the event of non-compliance: repair, replacement or reimbursement. 8.2 - Hidden defect, defect: In the event of a hidden defect of which Zappiti AV was unaware of the defects, or of a defect for a period of 2 years, the costs incurred by the sale will be reimbursed if these are proven by the consumer before a competent legal authority. 8.3 - 60-day withdrawal: Some products benefit from a right of withdrawal of 60 days instead of 14 days following the sending of the decision to withdraw. This exceptional withdrawal period is limited to one referral per customer. In the case of a second dismissal, the period will be limited to 14 days as provided for in the consumer code. 8.4 - In the event of sale outside the European Union, local taxes payable by the customer may apply.

ATTENTION: the right of withdrawal is very strict.
- Only individuals have the right of withdrawal. If you registered a professional billing address when placing your order, you do not have this right.
- You have the right to unpack your product, plug it in to check that it is working normally, BUT YOU DO NOT HAVE THE RIGHT TO USE IT.
- The product must be returned to us COMPLETE, CLEAN, WELL PACKAGED. If you have damaged the original packaging upon opening (excessively torn cardboard for example), if the appearance of the product is damaged or scratched or if an accessory is missing, THE RETURN WILL BE REFUSED.
- If you add tape to the original box of the product, THE RETURN WILL BE REFUSED.
- If the product respects all its instructions, but it arrives damaged at our premises, YOU ARE RESPONSIBLE and the RETURN WILL BE REFUSED.

Article 9: Provisions of the law “Informatique et Libertés” - At any time, you have the right to access, modify, rectify and delete data concerning you (art 34 of the law “Informatique et Libertés”). of January 6, 1978). When ordering, we offer you to receive information and offers. If you wish to receive them, simply tick the following sentence: I would like to receive the Zappiti newsletter. You can also modify your subscription by sending an e-mail to

Article 10: Commercial warranty - Unless otherwise indicated, the commercial warranty on Zappiti products is 2 years (parts and labour). In accordance with the current European law in force, the duration of the commercial guarantee is defined by the retailer - the guarantee indicated on the invoice being authentic. It includes the costs of returns but the shipping costs are the responsibility of the consumer. For any return of a product under warranty, the consumer must send an email to A return form to be completed will then be returned to the consumer. The consumer also has legal rights. The commercial guarantee does not preclude the rights linked to the legal guarantee of conformity linked to the contract (see article 8.1).

Zappiti AV contact details

The head office
5 rue René Biancarelli 20137 Porto Vecchio
SIRET: 894 071 620 00013.

You can contact us by e-mail at or by phone at +33 1 88 83 09 30.


Second hand products

The warranty applies to second-hand products in the same way as new products. The warranty period is 6 months from the date of purchase.

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